- Unused tickets bought online can be returned for reimbursement after purchase. The purchase amount will be deposited in your bank account within 14 days. Use the reimbursement form; call +31 (0)15 260 23 58 on weekdays between 9.00 and 17.00 or send an email to [email protected].
- It is not possible to order or reserve tickets by phone.
- Only holders of a valid ticket and reduced price pass, if relevant, will be admitted to the museum.
- An admission ticket is only valid on the day and at the time stated on the ticket.
- We will use your email address to send you tickets you have bought online and to ask you to participate in a survey after your visit.
- If you subscribed to our newsletter, you will be registered for it. You can unsubscribe at any time.
- We will only send you information necessary and/or relevant to your visit via email; for example, information concerning an emergency.
House rules at the Museum Prinsenhof Delft
- Smoking is not allowed anywhere at the museum.
- The museum complex is not equipped with an elevator and there are many stairs and steps up and down. If you are dependent on a wheelchair, the museum unfortunately is not (yet) accessible to you. If you use a rollator or similar aid, you should be able to go up and down the stairs, possibly with the help of your assistant(s). (NB: Wheelchair users can leave their wheelchair at the cloakroom, or use it as an aid for walking or to rest on. You or your assistant(s) should, however, be able to take it up and down the stairs.)
- Pets are not allowed in the museum. Assistance dogs are welcome.
- Coats and bags can be left at the cloakroom or stored free of charge in a locker. Bags larger than 40x30x15 cm (HxWxD) and wet coats cannot be taken into the museum.
- In order to prevent damage to the collection, prams, strollers and child carrier backpacks are not allowed in the exhibition rooms. They can be left at the entrance.
- Do not bring food or drink with you into the rooms.
- Art objects are damaged with every touch, even if it is not immediately visible. Art objects may not, therefore, be touched. Young children should be carefully supervised.
- Unfortunately, taking pictures and making videos in the museum is not allowed on account of coronavirus measures.
- You are only allowed to take pictures or produce films using lights, flash devices and tripods with the museum’s written permission.
- In case of evacuation due to an emergency, follow the instructions of security personnel, museum staff, firefighters or police!
- The staff guards your safety and the safety of our collection. Always follow the instructions of museum staff, security personnel and emergency services (in case of an emergency).
- In all areas of the museum, you are present at your own risk.
Hygiene measures in connection with the coronavirus
- Wash your hands after touching things others might also have touched.
- 20 seconds with soap and water; dry your hands carefully with a paper towel or air dryer. Dispose of the paper in a trash bin with a lid.
- Before you leave, when you arrive at home, if you have blown your nose, before eating and after you have been to the WC.
- Cough and sneeze into the inside of your elbow.
- Use disposable tissues to blow your nose and dispose of them in a trash bin with a lid.
- Afterwards, wash your hands.
- Do not shake hands.
- Keep a distance of 1.5 meters from others.
Measures in case of health problems
- If you have cold symptoms, such as a stuffy nose, a runny nose, a mild cough or temperature higher than normal (up to 38 degrees Celsius), stay at home.
- If you have cold symptoms and a fever (over 38 degrees Celsius) and/or shortness of breath, you should stay at home, and so should other members of your household.